This documentation supports the 23.3 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Using BMC Helix iPaaS, powered by Jitterbit to integrate BMC Helix ITSM with third-party applications

As an administrator, you can integrate BMC Helix ITSM with third-party applications by using BMC Helix iPaaS, powered by Jitterbit. It is a robust, enterprise grade iPaaS and API Management platform (or technology) that is powered by the Jitterbit Harmony API Integration Platform. This technology helps you to address advanced business processes and integration challenges of your digital enterprises.

BMC Helix Multi-Cloud Broker, along with BMC Helix iPaaS, powered by Jitterbit provides out of the box integration templates to implement an integration. A template is a collection of structured data like project variables and workflows that connect two applications, and perform a series of events to accomplish a goal.

DevOps Toolchain



Ticket Brokering

AWS Support

Log and track BMC Helix ITSM incidents in AWS, and synchronize comments and status between tickets in both applications.

ServiceNow

Log and track service requests or product development requests in BMC Helix ITSM or ServiceNow ITSM.

Service Cloud

Log and track user service requests as incidents in BMC Helix ITSM and cases in Service Cloud, and synchronize the tickets.

Jira Service Management

Log and track requests related to application development and management to deliver more customer impact and accelerate critical development work.


Ticket Consolidation

Service Cloud

Log and track user service requests as incidents in BMC Helix ITSM and cases in Service Cloud, and synchronize the tickets.

Jira Service Management

Log and track requests related to application development and management to deliver more customer impact and accelerate critical development work.


Events and SecOps

AppDynamics

Log and track events that occur in a monitored application in BMC Helix ITSM.

Azure Monitor

Log and track alerts related to your applications and services, and improve their availability and performance.

Dynatrace

Log and track events that occur in a monitored application in BMC Helix ITSM.

IBM QRadar

Log and track security or infrastructure threats in your organization.

Splunk

Log and track Splunk alerts related to business operations in your organizations in BMC Helix ITSM.

SolarWinds

Log and track SolarWinds alerts related to infrastructure issues in BMC Helix ITSM.


Incident Alerting

xMatters

Log and track incidents in BMC Helix ITSM that create alerts in xMatters.

PagerDuty
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