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This documentation supports the 19.08 version of Live Chat.
To view the previous version, visit the BMC Virtual Chat 9.1.02 documentation.
Live Chat 19.08

Using

This section describes the Self Service Portal and how to use Live Chat product to engage in a chat session with an end user. 

UserDescriptionReference
End users
  • Accessing the Self Service Portal

Support agents
  • The Support Agent Console in BMC Remedy Mid Tier Server is disabled. Agents (IT agents in Smart IT with ESChat_Agent permissions) can connect to end users from Smart IT.

Note: The Support Agent Console in BMC Remedy Mid Tier Server is disabled.

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Last modified by Aaditi Lakade on Jul 23, 2020
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Configuring Live Chat to work with Remedy Single Sign-On
Accessing and navigating Self Service Portal
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