Getting started

BMC Virtual Chat provides a self-service portal that enables end users to chat with support agents. Agents can participate in a chat session from Smart IT. Administrators can configure BMC Virtual Chat to suit your organization's business requirements. 

To initiate a chat session, end users can log in to the Self Service Portal in BMC Virtual Chat or BMC Helix Chatbot, and then connect to support agents who are logged in to Smart IT. 

If you are new to BMC Virtual Chat, information in the following sections introduce you to the product features and helps you to get started with BMC Virtual Chat.

Agents 

  • User goals and features
  • Interacting with users on Live Chat


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