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Phased rollout

 

This documentation supports the 21.05 and consecutive patch versions of Live Chat.

To view the documentation for the previous version, select 21.02 from the Product version menu.
Live Chat 21.05

Using

This section describes the Self Service Portal and how to use Live Chat product to engage in a chat session with an end user. 

UserDescriptionReference
End users
  • Accessing the Self Service Portal
Support agents
  • Agents (IT agents in Smart IT with ESChat_Agent permissions) can connect to end users from Live Chat.
  • Case agents in BMC Helix Business Workflows can connect to end users from the BMC Helix Business Workflows UI.


Note: The Support Agent Console in BMC Remedy Mid Tier Server is disabled.

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Last modified by Aaditi Lakade on Oct 05, 2020
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Configuring Live Chat to work with Remedy Single Sign-On
Accessing and navigating Self Service Portal
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