Phased rollout

 

This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Use cases

See the following use cases for information about how to achieve value with Live Chat:

Use caseBusiness valueProducts used

Ticket creation from live chat



Enables agents to create tickets on behalf of end users based on a live chat session.
  • Live Chat
  • BMC Helix ITSM: Smart IT
Remotely access a desktop to solve issues during a chatEnables agents to remotely control devices of end users through a web browser in real time.
  • Live Chat
  • BMC Client Management


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