Branding Live Chat for your company
As an administrator, you can change the branding of Self Service Portal in Live Chat (for end users) and the agent console in Smart IT and BMC Helix Business Workflows (for agents).
If you use BMC Helix Virtual Agent as the entry-point for the end users, see
Branding BMC Helix Virtual Agent for your company
.
Attributes that you can modify
You can change the branding of Self Service Portal, and the agent console. The following table describes the component and the attributes that you can modify:
| Component | Attribute | Reference |
|---|---|---|
| Self Service Portal | Company logo | Rebranding Self Service Portal |
| Virtual agent avatar | ||
| Agent Avatar | ||
Agent console in Smart IT or BMC Helix Business Workflows | Image that is displayed in an empty agent console | Rebranding the agent console |
| Notifying application name displayed in the browser notifications received by agents for incoming chats or messages | Configuring browser notifications for agents | |
| Notification icon in the browser notifications | To change the notification icon used in browser notifications for agents | |
| Company logo |
Related topics
Accessing and navigating Self Service Portal
Accessing and navigating the agent console
Was this page helpful? Yes No
Submitting...
Thank you
Comments
Log in or register to comment.