Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

System requirements

The Live Chat version 21.02 is available only to BMC Helix Subscribers (SaaS). 

Software requirements

To deploy Live Chat version 21.02, you need the following software:

  • BMC Virtual Chat version 9.1.02
  • Action Request System version 21.02.
  • BMC Helix ITSM: Smart IT version 21.02.
  • BMC Helix ITSM version 21.02.
  • BMC Helix Single Sign-On version 21.02.
  • Apache Tomcat 7 or later
  • To use live chat feature in BMC Helix Business Workflows, you require BMC Helix Business Workflows version 21.02..
  • To remotely access BMC Client Management (BCM) web console from Live Chat, you require BMC Client Management version 21.02..


  • Customers who are using both BMC Helix ITSM: Smart IT and BMC Helix Business Workflows with Live Chat require only one instance of Live Chat that will run and cater to both the applications.
  • Some capabilities might not be available based on the ITSM or BMC Helix ITSM: Smart IT version. See 21.02 enhancements for the required products and their version for the capabilities provided in Live Chat 21.02.

Supported browsers

You can use Self Service Portal in the following desktop browsers: 

  • Microsoft Internet Explorer
  • Microsoft Edge
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)

Related topics

21.02 enhancements

Supported languages and locales

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