Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.


This section guides you through planning the deployment of the Live Chat product. Complete this section before you install or upgrade Live Chat. 


Review the system requirements for Live Chat.


Certain features from BMC Virtual Chat version 9.1.02 are disabled in Live Chat version 20.02 and cannot be reverted or enabled as earlier.

To avoid errors, review the enhancements and deprecated features.

3Review the known and corrected issues in this release.

Review the roles and permissions required to leverage the features in Live Chat.

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