This documentation supports the 20.08 version of Live Chat.
To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what's new or changed for Live Chat 20.08, including new features, urgent issues, documentation updates, and fixes or patches. 


To stay informed of changes to this list, click the  icon on the top of this page.

Related topics

Support information

Known and corrected issues

Release notes and notices in Remedy with Smart IT.

Release notes and notices in BMC Helix Business Workflows

The Live Chat 20.08 release is available only to BMC Helix subscribers (SaaS) as part of phased customer rollout. 




September 23, 202020.08 enhancements

Live Chat version 20.08 is released. This version includes the following enhancements:

    • Automatically assign tickets created from Live Chat in Remedy with Smart IT.
    • Live Chat monitoring dashboard to view information about support agents and the chats assigned to them.
    • Agents can launch BMC Client Management from Live Chat.
    • Agents can set their screen name to be displayed to the end users.
    • Improved chat transcript.
    • Open incidents and work orders in Progressive View in Remedy with Smart IT.

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