This documentation supports the 20.02 version of BMC Live Chat.
To view an earlier version, select the version from the Product version menu.

Getting started

BMC Live Chat provides a self-service portal that enables end users to chat with support agents. Agents can participate in a chat session from Smart IT or BMC Helix Business Workflows. Administrators can configure BMC Live Chat to suit your organization's business requirements. 

To initiate a chat session, end users can log in to the Self Service Portal in BMC Live Chat or BMC Helix Chatbot, and then connect to support agents.

The following video (1:05:11) is a webinar by the BMC engineering team that explains the features of BMC Live Chat version 19.08 integrated with Smart IT version 19.08:

If you are new to BMC Live Chat, information in the following sections introduce you to the product features and helps you to get started with BMC Live Chat.


  • User goals and features
  • Interacting with chat users
  • Interacting with users on Live Chat  in Smart IT documentation. 
  • Assisting users by using Live Chat  in BMC Helix Business Workflows documentation.

Was this page helpful? Yes No Submitting... Thank you