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This documentation supports the 19.11 version of Live Chat, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.
Live Chat 19.11

Using

This section describes the Self Service Portal and how to use Live Chat product to engage in a chat session with an end user. 

UserDescriptionReference
End users
  • Accessing the Self Service Portal
Support agents
  • Agents (IT agents in Smart IT with ESChat_Agent permissions) can connect to end users from Live Chat.
  • Case agents in BMC Helix Business Workflows can connect to end users from the BMC Helix Business Workflows UI.


Note: The Support Agent Console in BMC Remedy Mid Tier Server is disabled.

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Last modified by Aaditi Lakade on Oct 05, 2020
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Configuring Live Chat to work with Remedy Single Sign-On
Accessing and navigating Self Service Portal
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