This documentation supports the 19.11 version of Live Chat, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.


To plan the deployment of the Live Chat product, refer the following topics:

TaskActionAdditional information

Review the System requirements for Live Chat.


Review the enhancements and the deprecated and unavailable features in Live Chat.

Certain features from BMC Virtual Chat version 9.1.02 are disabled in Live Chat version 19.08 and 19.11, and cannot be reverted or enabled as earlier.

To avoid errors, review the enhancements and deprecated features.

3Review the known and corrected issuesNA

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