Live Chat 19.11
Consult the following table for a list of notices and information about what's new in Live Chat.
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Release notes and notices
in Remedy with Smart IT.
Release notes and notices
in BMC Helix Business Workflows.
The Live Chat 19.11 release is available only to BMC Helix subscribers (SaaS).
Date | Title | Summary |
---|---|---|
November 22, 2019 | 19.11 enhancements | Live Chat version 19.11 is released and is available only to BMC Helix subscribers (SaaS). This version includes the following enhancements:
|
Accessing and navigating Self Service Portal As an end-user, use the Self Service Portal to chat with a support agent and get resolutions for your queries. As a support agent, accept live chat requests and resolve the end users' queries. | |
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, sizing, and system requirements. | |
Administrators can configure the settings for Self Service Portal and agent console in Smart IT or BMC Helix Business Workflows. |
Videos
The following topics contain videos that supplement or replace the text-based documentation:
All videos in the space
Topic | Duration (in minutes) | Description |
---|---|---|
Getting started | 60:11 | This video is a webinar by the BMC engineering team that explains the features of Live Chat version 19.08 integrated with Remedy with Smart IT version 19.08: |
Modifying labels and messages | 08:17 | This video demonstrates how to customize lables, buttons, and messages for Self Service Portal |
Frequently asked questions
This section provides answers to frequently asked questions (FAQ) about BMC Virtual Chat.
Additional resources from BMC
The following BMC sites provide information outside of the Live Chat documentation that you might find helpful:
- BMC Communities, BMC Remedy community
-
BMC Support Knowledge Base
, search filtered by BMC Virtual Agent and BMC Virtual Chat (requires login)
- BMC Educational Services, BMC Remedy ITSM Suite learning path
- BMC Global Services, BMC Remedy ITSM offerings
- Documentation for related products:
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