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This documentation supports the 19.11 version of Live Chat, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.
Live Chat 19.11 ... Administering Configuring the Self Service Portal

Creating quick links for end-users

Use quick links to make frequently used reference material available to self-service users.

The quick link feature is disabled by default.

  1. From the Virtual Chat Administration console, select Self Service Portal > Configuration.
  2. Select Show Disabled.
  3. Select Application Portal - List Quick Links, then click Modify.
  4. Example quick links are provided. To provide links that are appropriate for your organization, modify the examples.
  5. Select Enable, and then click Save.
  6. Click Refresh servlets.

As an end-user when you log in to the Self Service Portal the Quick Links tab displays the list of URLs.

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Last modified by Prachi Kalyani on Nov 04, 2019
task administration self_service_portal

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