Configuring the client alert window

Live Chat opens a flashing browser window to notify Self Service Portal (SSP) clients that they have left a chat session inactive. When a client is in a chat session with an agent but has been inactive (no mouse movement or typing), the alert window opens after reaching the defined threshold for inactivity. When the client is active again, Live Chat closes the alert window. By default, this feature is enabled, and the window appears at the bottom of the screen. 

To configure the client alert window

1. From the Virtual Chat Administration Console, select Self Service Portal > Configuration.
2. Select Application Portal – Interface, and click Modify. 
   

3. In the XML window, you can modify the following parameters.

   Parameter	Description	Applies to Self Service Portal
   <alertflash>	Define the colors of the flash window.	No
   <alertdelaytime>	Define how long to wait before displaying the alert window.	Yes
   <alertmsg>	Set the message to display in the alert window.	No
   <alertbar>	Set to 1 to enable. Set to any number other than 1 to disable.	No
   <alertbar_persistent>	Set to 1 to make the alert window to stay open until user activity is detected.	No
   <alertbar_width>	Set the width of the alert window in pixels or percentage of the screen.	No
   <alertbar_height>	Set the height of the alert window in pixels or percentage of the screen.	No
   <alertbar_x>	Set the x-axis position of the alert window. You can use left, right, or a pixel value.	No
   <alertbar_x>	Set the y-axis position of the alert window. You can use top, bottom, or a pixel value.	No
   <alertbar_style>	Set the color of the window background and the text.	No

4. Click Save. 

Related topics

Self Service Portal Configuration overview

Overlays for Self Service Portal custom configuration