Configuring and disabling refresh
When the product is running in a production environment, refresh values should always be set to 0. Values in either the properties file or the Remedy Action Request System server should rarely change in a production environment, and therefore it is not necessary to regularly check for updates. The refresh settings are intended to be used in a test or debug mode to allow changes to be implemented immediately.
Best Practice
BMC recommends disabling the following configuration refresh options in the configuration file:
<configrefresh>: How often (in seconds) the ESChat servlet checks the properties file for changes. Set the value to 0 to disable configuration refresh.<ar_configrefresh>: How often (in seconds) the ESChat servlet checks Remedy AR System for configuration changes to Live Chat. Set the value to 0 to disable configuration refresh.
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