This documentation supports the 9.0 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Version 9.0.00 enhancements

This section contains information about enhancements in version 9.0.00 of the BMC Knowledge Management product.

Separate online documentation for installation and upgrade information

Starting with the 9.0.00 release, the installation and upgrade information of BMC Knowledge Management is available through the new BMC Remedy ITSM Suite 9.0 Deployment online documentation.

The BMC Remedy ITSM Suite 9.0 Deployment online documentation contains consolidated information of installation and upgrade procedures for all the components in the BMC Remedy IT Service Management (ITSM) Suite. This online documentation categorizes the components as:

  • Platform components: BMC Remedy Action Request (AR) System components and BMC Atrium Core components
  • Application components: BMC Remedy ITSM core components, BMC Service Request Management, BMC Service Level Management, and BMC Remedy ITSM Process Designer

The installation and upgrade information for BMC Knowledge Management is no longer available in the BMC Knowledge Management online documentation.

Continue to refer to the BMC Knowledge Management documentation for information about configuring the application after installation.

Enhanced Online help implementation

The online help implementation for BMC Knowledge Management 9.0.00 has changed. The implementation for customers behind a firewall and customers outside a firewall is different. For more information, see Enhanced Online help documentation implementation in the BMC Remedy ITSM Deployment documentation.

Related topic

Known and corrected issues

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  1. Steven Casey

    I've spent 2 hours searching for documentation on RKM version 9x and still cannot find anything. It would be nice to actually have a link or pdf download on this page. 

    Jan 28, 2016 05:18
    1. Bhakti Paranjpe

      Hello Steven,

      You are in the BMC Knowledge Management 9.0 online documentation that provides information about version 9.0 and its service packs and patches. This topic lists the enhancements in version 9.0.00.

      Are you looking for anything else?

      Here are a few links in BMC Knowledge Management 9.0 documentation that might be useful:

      • Home—lists links to other sections in this documentation space. It also has links to other resources of related products.
      • Release notes and notices—provides information about what is new or changed in this space and has links to the enhancements topics for each release.
      • PDFs—provides ready-made PDFs of this documentation space.

      You can also navigate to any branch or topic in a documentation space by expanding the left navigation tree that is available on all the topics.

      Here are a few other links that can help:

      Hope this helps.


      Jan 28, 2016 10:23