This documentation supports the 9.0 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

User permissions

The following user permissions are available in BMC Knowledge Management.

Permission

Description

Application user license type

Knowledge Admin

Grants full access to the application. This permission is usually assigned to the most advanced users and enables them (in addition to Knowledge User permissions) to generate reports, manage knowledge sources, and migrate data from previous installations.

Users with Knowledge Admin permission can perform the following tasks:

    • Create new knowledge articles
    • Modify all of the articles that are visible to them
    • Change the the assignee
    • Change the article status
    • Publish and cancel articles

Recommendation

Grant this permission to individuals who perform the role of a Knowledge Manager. Users in this role can create system news flashes and run reports.

None

Knowledge User

Grants write, assign, and promote access to new and existing articles without administrative tasks. This permission is usually assigned to senior members of a support group and enables users to participate in the knowledge article lifecycle.

Users with the Knowledge User permission can perform the following tasks:

    • Create and modify knowledge articles
    • Update all draft articles
    • Promote articles to any of the review statuses
    • Submit articles for Publish Approval and Retire Approval

Recommendation

Grant this permission to advanced technical users or subject-matter experts. These users are typically involved in the content review and approval process.

None

Knowledge Submitter

Grants write access to new knowledge articles only. This permission is usually assigned to junior knowledge users and trainees and enables them to create and promote articles to Draft status only.

Users with Knowledge Submitter permission can perform the following tasks:

  • Create new knowledge articles and modify their own knowledge articles that have the In Progress status.
  • Can create and promote articles to In Review status only
  • Can create new knowledge articles and modify their own knowledge articles, even in Draft status

You can enable this permission for users who require access to create Knowledge articles from incidents and other requests.

For more information about enabling these permissions, see Configuring application settings.

Recommendation

Grant this permission to standard technical users who require access to create knowledge articles from incidents or other requests.

None

Knowledge Viewer

Grants view access to knowledge articles in any status without writing privileges. This permission is usually assigned to support staff who only search and view articles.

Users with Knowledge Viewer permission can perform the following tasks:

  • View published knowledge articles
  • Review Draft and In Review articles

Recommendation

Grant this permission to all users who need to view knowledge articles.

None

Knowledge Config

Grants access to configuration settings. This permission enables users to configure BMC Knowledge Management settings. Typically, an assigned user is not a member of a support group and is not intended to create, edit, or publish articles.

Users with the Knowledge Config permission can:

  • Configure BMC Knowledge Management settings

Recommendation

Grant this permission to individuals who need to configure the component functions mentioned in the preceding list of BMC Knowledge Management permissions. Typically, you grant this permission to someone playing the role of an Application Administrator.

None

Note

For information about migrating user permissions from BMC Knowledge Management the version 7.2 and 7.5 format to the version 8.0 and later format, see Migrating user permissions from the 7.2 and 7.5 releases.

Related topic

Permissions required to perform actions in BMC Knowledge Management

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