This documentation supports the 9.0 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Tagging a knowledge article as a favorite

Users with Knowledge Admin permissions can use the Favorite option to tag a knowledge article as a favorite. Favorite articles are added to the Popular Articles list that is displayed on the Request Entry Console in BMC Service Request Management.

To tag a knowledge article as a favorite

  1. While viewing a knowledge article, click the Details tab and then the Feedback tab.
  2. From the Favorite list, select Yes.
  3. Save the knowledge article.
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