Tagging a knowledge article as a favorite
Users with Knowledge Admin permissions can use the Favorite option to tag a knowledge article as a favorite. Favorite articles are added to the Popular Articles list that is displayed on the Request Entry Console in BMC Service Request Management.
To tag a knowledge article as a favorite
- While viewing a knowledge article, click the Details tab and then the Feedback tab.
- From the Favorite list, select Yes.
- Save the knowledge article.