This documentation applies to the 8.1 version of Knowledge Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Using search results

After you perform a search, you can click a result to open it in the Display view, which displays the result in read-only mode. You can perform the following tasks, according to your permissions:

  • Click Use if the information is useful to you.
    Selecting this option creates a relationship if the article is opened from an Incident, Problem, or Known error record. The relevancy of the article is updated, and the article is visible in the Relationships tab of the Incident, Problem or Known error record.
  • Click Advanced View to open the article.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Rudolf Brenner

    "Click Use if the information is useful to you."

    If I search for knowledge from a Incident, Problem or Known Error and click Use is the knowledge article related to the Incident, Problem or Known Error too? See discussion at:

    https://communities.bmc.com/communities/message/80832#80832

    https://communities.bmc.com/communities/message/235896#235896

    Message "The relevancy of this article has been updated. The Article is now related to BMC Remedy Incident Management INC000000XXXXXX (ARNOTE 170125)."

    Currently I couldn't generate this behavior. What behavior should be?

    Thanks, Rudolf

    Jun 26, 2012 09:46
    1. Stefan Aviet

      Hi Rudolf.

      Apologies for the delayed reply. We've looked into similar questions that were raised for earlier releases of BMC Knowledge Management, and the BMC Communities links that you posted.

      Could you clarify what the exact nature of your issue is:

      1. You are not able to relate a knowledge article to an Incident, Problem or Known error.

      2. You are able to relate the knowledge article, but no confirmation message appears.

      Aug 22, 2012 04:28
  2. Rudolf Brenner

    Hi Stefan

    Yes I was not able to relate a knowledge article to an Incident. I just have tried again to reproduce this behaviour but now it works fine. The article is related to the Incident and the Incident is related to the knowledge article and the right message appears! Sorry about the inconvenience.

    Aug 22, 2012 04:47
    1. Stefan Aviet

      That's good to know!

      Do let us know if you have any other questions or concerns regarding the documentation!

      Aug 23, 2012 05:08
      1. Rudolf Brenner

        I just has been missing the information in the documentation what Use does behind (creates relation if the article is opened via Incident, Problem or Known error). That's why I got unsure. So this information in the documentation would be helpful. Thanks.

        Aug 23, 2012 07:55
        1. Bhakti Paranjpe

          Thank you for your feedback, Rudolf. I have updated the topic with the relevant information.

          Thanks,
          Bhakti

          Jun 19, 2015 05:12