This documentation applies to the 8.1 version of Knowledge Management, which is in "End of Version Support." You will not be able to leave comments.

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Knowledge search guidelines

The following guidelines apply when performing search queries:

  • Use the words that are most likely to appear in the knowledge article's title or contents.
  • Choose descriptive and unique words.
  • Check your spelling.
  • Check that the criteria is accurate when searching for specific knowledge article titles or exact phrases.
  • Do not use identical search words in both the Include all of these words field and the Exclude these words field.
  • Use a space to separate search words in Search Text fields.
  • Use the percent sign (%) to represent a wildcard search.

Knowledge search might be affected by the following settings:

  • Permission to view certain knowledge articles
  • Case-sensitivity settings
  • Stemming configuration
  • List of stop words

The following characters have special meaning in Full Text Search and may affect the search results when used unintentionally.

Character

Description

"

Performs a word or phrase search on the terms enclosed in double quotation marks (").

,

Finds requests that contain any of the specified words.

%

Wildcard to extend the search.

Note: You do not need to use a wildcard to extend the search for word stems, such as "ed", "s", and "ing" because word stems are automatically included.

()

Indicate an enclosed component within a Boolean search phrase.

Note: If you insert an opening parenthesis, you must also add a closing parenthesis.

For more information about using parentheses in your query string, see Entering search terms in the BMC Remedy AR System online technical documentation.

AND, OR, NOT, AND NOT

When in all caps, are interpreted as a Boolean search.

Related topics

Performing an accrue search

Using the advanced search bar

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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