Advanced Search parameters
The following table describes the Advanced Search parameters that you can use to filter and narrow your search. If no value is entered for a field, the search is performed on all articles that you have permission to view.
When you specify multiple parameters, the search performs an AND operation between the searched words and the parameters. For example, if you specify values for Date and Company, the system searches for any article that contain the searched words and the date value and the company value.
When you specify multiple values within the same parameter, the search performs an OR operation between the values of that parameter. For example, if you specify several values within Product Categorization, the system searches for any article that contains the searched words and any one of the specified Product Categorization values.
You can search for articles across multiple companies by selecting several companies in the Organization section.
For information about performing an Advanced Search, see.
Advanced Search parameters
|Search Text||Search||Searches for results that contain any of the specified terms.||This field and the Search field on the Simple Search page are the same field.|
|Include all of these words||Searches for results that contain all of the specified terms.|
|Exclude these words||Searches for results that contain none of the specified terms.|
|Include this exact phrase||Searches for the specified string of words.|
|Note: You must provide search criteria in at least one of the Search Text fields. If all of these fields are blank, no search results are returned.|
|General||Language||Language that is defined for the knowledge article.|
|Article ID||Knowledge article ID of a specific article to be searched for.|
|Article Status||Knowledge article status.||Only users who have been assigned a BMC Knowledge Management role can view this field.|
|Sources||Source Name||Individual knowledge database partitions for knowledge available for selection. Enables you to search specific sources relevant to your search instead of the entire database.|
Each source belongs to a company. If you have unrestricted access permission, you can view all the sources for all the companies. In addition, BMC Remedy AR System form-level permissions are also applied based on the role or group permissions defined for the form that is being searched.
As of Service Pack 1 for version 8.1.00, you can define and saved preferred sources on the Advanced Search page. Then, the Use preferences check box is displayed next to the Search field on the Simple Search page. By default, the check box is selected and is locked, and search results are limited based on the saved criteria.
For more information, see Using predefined search criteria.
|Organization||Company||Companies that are defined for the knowledge article search.||To add companies to the search, select a company and click Add Company.|
|Organization/Department||Subdivided group within a company. A company can have several organizations or departments depending on the company structure.||A company selection precedes the value of the Organization field allowing you to select the company for that parameter. To add an organization, select one from the list and click Add Org/Dep.|
|Region||Geographic area; a company can have several regions, depending on how many sites it has and where the sites are located.|
A company selection precedes the value of the Region field, allowing you to select the company for that parameter.
Note: The menus and values are identical to those used by BMC Remedy ITSM products.
|Site Group||Subdivided region, collection of individual locations; a company can have any number of site groups, depending on how many locations it has and where the locations are.||Displays values according to the company and region that you selected.|
|Site||Individual location within a subdivided region.||Displays values according to the company, region, and site group that you selected, or all sites, if no higher-level data is provided.|
|Dates||Created Date Range||Commonly used date range values that use today's date as the latest date for knowledge article creation.||Select None to clear dates.|
|Created Date From||Earliest date on which a knowledge article was created.||You can enter no date, both dates, or either date.|
|Created Date To||Last date on which a knowledge article was created.|
|Last Modified Date Range||Commonly used date range values that use today's date as the latest date for knowledge article modification.||Select None to clear dates.|
|Last Modified Date From||Earliest date on which a knowledge article was modified.||You can enter no date, both dates, or either date.|
|Last Modified Date To||Last date on which a knowledge article was modified.|
|Operational Categories||Operational Category Tier 1||First level of operational services|
Up to three hierarchical levels of operational services. Can also contain items that represent symptoms of incidents and problems. Available values depend on the value selected for the previous tier.
|Operational Category Tier 2||Second level of operational services|
|Operational Category Tier 3||Third level of operational services|
|Product Categorization||Product Category Tier 1||First level|
The Product Categorization is used to categorize different products or configuration items. Available values depend on the company and the value selected for the previous tier. Product categorization can be associated with different processes for different companies.
|Product Category Tier 2||Second level|
|Product Category Tier 3||Third level|
|Business Services||Business Service||As configured for your company by the administrator|