This documentation applies to the 8.0 version of Knowledge Management, which is in "End of Version Support." You will not be able to leave comments.

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Business value

BMC Knowledge Management provides the infrastructure for creating, storing, publishing, reviewing, and searching IT knowledge articles to aid service desk analysts via a knowledge base of easy-to-find solutions, and give users self-service search options to help them resolve issues on their own.

With BMC Knowledge Management, you can:

  • Improve service quality through easy access to knowledge
  • Reduce support calls — and costs — by enabling users to search without involving the service desk
  • Access third-party knowledge through integration and indexing of content
  • Decrease call abandonment rates and increase first-call resolution rates by improving efficiency
  • Keep users and service desks up to date by providing news flashes and watch lists
  • Reduce training costs throughout your organization with integrated, self-help knowledge

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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