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This documentation supports the 9.1 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Remedy Knowledge Management 9.1 ... Configuring after installation Configuration tasks and reference Converting XML-based articles from the 7.2 and 7.5 releases

Viewing conversion details

  1. Select Functions > Article Conversion Tool to open the Article Conversion window.
    Each row in the Article Conversions table is a previous conversion. To refresh the table, click the This icon represents the Refresh buttonicon. The following information is available for each conversion:
    • Start — Displays the conversion start time.
    • End — Displays the conversion end time.
    • Status — Displays the conversion status:
    • In Progress — the conversion is still running.
    • Ended — the conversion has completed. Events or errors may have occurred. Double-click the row to view more details.
    • Failed — the conversion did not complete. For more information, see, Troubleshooting failed conversions
    • Summary — Displays summary details of the conversion.
  2. Click the View icon or double-click a row to view detailed events information for a conversion.
    The Article Conversion Details dialog box displays the conversion details and a list of events that occurred during this conversion.
  3. Double-click an event to view a complete description of the event. You can click Delete All to delete all the events for this conversion.
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Last modified by Bhakti Paranjpe on Jun 20, 2016
task conversion_details

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Remote access conversion
Converting articles for default or modified templates
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