This documentation supports the 9.1 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Using the Update Requests tab

The Update Requests tab contains a table that displays the information that is entered for the current article.

The following table describes the fields in the New Update Request dialog box and the Update Request Info dialog box, which you access from the Update Requests tab when you choose to create or view an update request.

Update Request dialog box fields



Value type


Update Request Type

All available types:

  • Technical update
  • Enhancement
  • Proofreading
  • Other

Drop-down list


  • New — Initial status. When a user creates a new request, its status is New and the article assignee is notified.
  • In Progress
  • Completed
  • Rejected

Drop-down list

When opening the update Request Info dialog box the assignee can change the status to In Progress, Completed, or Rejected. Every change in the Status field to Completed or Rejected requires the user to add comments. After an update request has a final status, the user cannot add any more comments.

Completed and Rejected are final statuses that are not counted or displayed in the Knowledge Management Console.

Article Version

Version of the current article.

Automatically populated

Request Summary

Brief update request summary.

Free text

Request Details

Detailed explanation of the update request.

Free text

Request Comments

All comments that have been made for the update request.

Automatically populated

New Comment

Comment added by the current assignee.

Free text


Name of the update request submitter

Automatically populated

Submit Date

Date of the update request submission

Automatically populated

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