This documentation supports the 9.1 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Using predefined search criteria

When you perform an advanced search for knowledge articles, you can save the knowledge source selections and reuse those settings again whenever you perform a simple search, an advanced search, or a global search.

When you perform a global search, this functionality is available from any BMC Remedy ITSM application console. However, when you search for knowledge articles, this functionality is available only in the Knowledge Management Console. You cannot save or re-use sources when you access the Knowledge Search page by clicking the Search Knowledge Base link on the Incident, Known Error, and Problem forms.

Managing predefined search criteria

The following buttons are available in the Sources section of the Advanced Search window in the Knowledge Management Console:

ButtonDescription
Add/ModifySaves the knowledge source selections or overwrites your existing preferences.

Restore

Clears the current selection and re-applies your preferred sources.

Note: This button is displayed only after you click Add/Modify and save your source preferences for the first time.

Remove

Deletes your preferred sources. Thereafter, global search displays results from all available sources.

Note: This button is displayed only after you click Add/Modify and save your source preferences for the first time.

Using your preferred criteria to perform a search

When you perform a simple search or a global search, the Use Preferences check box is displayed next to the Search field. The Use Preferences check box is selected by default and is locked. Search results are limited to the saved sources.

When you perform an advanced search, click Restore to clear the selected sources and re-apply your preferred sources.

The Use Preferences check box is displayed only if you have saved your source preferences by clicking Add/Modify on the Advanced Search screen.

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