This documentation supports the 9.1 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Update request status

The Knowledge Management Console includes four areas where you can be informed about update requests with New and In Progress statuses:

  • In Navigation pane > Knowledge Counts > Update Requests, you can see the number of update requests for the articles you are permitted to view.
  • In Navigation pane > Defined Searches > Has Update Requests, you can choose to see articles with update requests, as follows:
    • All — All articles with update requests.
    • Not Published — Draft, In Review, and Published Approval articles with update requests.
    • Published — Published, Retire Approval, and Retired articles with update requests.
  • The Knowledge table contains a column that indicates which articles contain update requests.
  • The update request table contains all the update requests that are associated with the selected article in the Knowledge table.
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