This documentation supports the 9.1 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

The rich text editing toolbar

The editing toolbar appears when you place the cursor is in a rich text field.

(BMC Remedy IT Service Management 9.1.02 and earlier) Editing toolbar


The editing toolbar contains the functionality listed in the following table, depending on your point of access.


Editing toolbar functionality

Formatting option

Function

Font

Select the font type from the list. By default, the Font text box displays Font (Unknown). However, you can select and apply a font from the list of fonts.

Size

Use the arrow buttons to increase or decrease the font size.

Bold, italic, and underline

Make the selected text bolded, italicized, or underlined.

Subscript

Make the selected text appear as subscript.

Superscript

Make the selected text appear as superscript.

Font Color

Select the text color from the palette.

Background Color

Select the text background color from the palette.

Remove formatting

Clear special formatting from the highlighted text.

Show/hide hidden elements

Display or hide formatting elements such as separator lines.

Cut, copy, and paste

Remove, copy, and paste selected text to and from the clipboard.

Bold, italic, and underline

Make the highlighted text bold, italicized, or underlined.

Alignment

Set paragraph to align evenly on the left, center, or right, or enable automatic alignment (Justify).

Paragraph style

Paragraph formatting style, including heading tags.

Indent

Increase or decrease the selected text's distance from the left margin.

Create an unordered list

Create a list formatted with bullets.

Create an ordered list

Create a list formatted with numbers.

Create an HTML link

Insert a link to another website or URL.

Insert an image

Insert an image into the knowledge article.

Special items

Insert special symbols (includes a widget to create a collapsible text box).

Spell checker

Perform a spell check on entered text.

Insert a table

Insert a table into the knowledge article.

Cell properties

Modify the selected table cell's properties, such as text alignment and table border width.

 


From BMC Remedy IT Service Management 9.1.03 and later, a new RTF editor is available for formatting the knowledge article text.

Note

The new RTF editor is available with BMC Remedy Mid Tier 9.1.03 and can be used even when you have installed earlier versions of the BMC Remedy AR System, BMC Atrium Core, and BMC Remedy IT Service Management applications. For more information about the new RTF editor, see Overview of the Rich Text Formatting editor .


This topic describes the functions in the RTF editor, available with BMC Remedy Mid Tier version 9.1.03 and later.

The following table provides the details of the functions that you can perform in the RTF editor:

List of functions available in RTF editor

FunctionDescriptionType of editor
Sets paragraph formatting style. Such as, headings, address.Pop-up editor
Selects the font type and point size from the list.Inline editor and Pop-up editor
Selects the text color and text background from the list.Inline editor and Pop-up editor
Makes the selected text bold, italicized, underlined, or strikethrough.Inline editor and Pop-up editor
Makes the selected text subscript, superscript, and clears formatting.Pop-up editor
Finds and replaces text. Pop-up editor
Increases or decreases the selected text's distance from the left margin.Pop-up editor
Sets the paragraph so that it aligns evenly on the left, center, right, and justifies the text.Pop-up editor
Creates an ordered or an unordered list.Pop-up editor
Inserts a link to any URL, to a bookmark or to an email. The unlink icon removes the created link. For more information, see Adding and removing a link.Pop-up editor
Creates a bookmark in a document that is referred through a URL. For more information, see Creating a bookmark.Pop-up editor
Inserts an image into the RTF field. For more information, see Adding an image.Pop-up editor
Inserts a table into the RTF field. For more information, see Adding a table.Inline editor and Pop-up editor
Adds an expandable section to provide additional information.Pop-up editor
Adds special formatting features, such as a horizontal rule, smiley, and special characters.Pop-up editor
Removes, copies, and pastes selected text to and from the clipboard.Pop-up editor
Removes the last 30 changes made in the RTF editor or reverses the undo action.Pop-up editor

You can perform following actions with the Link icon.

ActionProcedureScreenshot
Link to a web page
  1. Click the link icon.
  2. In the Link dialog box, select URL from Link Type.
  3. In the URL field type the URL of the web page.
  4. Click OK.
Link to a Bookmark
  1. Click the link icon.
  2. Select Link to bookmark in text from the Link Type in the Link dialog box.
  3. Select the existing bookmark name from the By Bookmark Name.
  4. Click OK.
Link to an Email message
  1. Click the link icon.
  2. In the Link dialog box, select E-mail from the Link Type.
  3. Enter details such as, E-mail Address, Message Subject, and Message Body.
  4. Click OK.

Click the Unlink  icon to remove the links.

Creating a bookmark

Click the bookmark  icon to create a bookmark. 

  1. Select the text in the pop-up editor for which you want to create a bookmark.
  2. Click the bookmark  icon.
  3. In the Bookmark Properties dialog provide a name for the bookmark.


  4. Click OK.

The following screenshot illustrates the bookmarked text displayed in blue color with a blue dashed border.

You can edit the bookmark name and can remove the bookmark by right clicking it. You can also create a link to the bookmark. For more information, see Adding link to a bookmark.

Adding an image

Click the Image  icon to add an image to a character field. The image is accessible through a URL.

  1. Specify the URL to access the image. 
    You can also define alternative text for the image.
  2. (Optional) Set the options for height, width, border, Hspace, Vspace, and alignment.
  3. Click OK.


Note

You can preview the image in the Preview pane before adding it to the field.


Adding a table

You can use the Table  icon to insert a table in an RTF field or to modify the properties of a selected table. The Table Properties dialog box allows you to design a table with advanced options.

In the RTF editor, when you right-click the table, you can perform following operations:

  • Paste contents in the table.
  • Insert cells, rows, and columns (before or after).
  • Merge cells (right or  down).
  • Split cells (horizontal and vertical).
  • Set cells properties.
  • Set table properties.
  • Delete cells, rows, and columns.
  • Edit and remove division.
  • Delete the table.

Related topics

Rich text formatting editor overview

Shortcut keys in RTF editor

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