The rich text editing toolbar
The editing toolbar appears when you place the cursor is in a rich text field.
(BMC Remedy IT Service Management 9.1.02 and earlier) Editing toolbar
The editing toolbar contains the functionality listed in the following table, depending on your point of access.
Editing toolbar functionality
Select the font type from the list. By default, the Font text box displays Font (Unknown). However, you can select and apply a font from the list of fonts.
Use the arrow buttons to increase or decrease the font size.
Bold, italic, and underline
Make the selected text bolded, italicized, or underlined.
Make the selected text appear as subscript.
Make the selected text appear as superscript.
Select the text color from the palette.
Select the text background color from the palette.
Clear special formatting from the highlighted text.
Show/hide hidden elements
Display or hide formatting elements such as separator lines.
Cut, copy, and paste
Remove, copy, and paste selected text to and from the clipboard.
Bold, italic, and underline
Make the highlighted text bold, italicized, or underlined.
Set paragraph to align evenly on the left, center, or right, or enable automatic alignment (Justify).
Paragraph formatting style, including heading tags.
Increase or decrease the selected text's distance from the left margin.
Create an unordered list
Create a list formatted with bullets.
Create an ordered list
Create a list formatted with numbers.
Create an HTML link
Insert a link to another website or URL.
Insert an image
Insert an image into the knowledge article.
Insert special symbols (includes a widget to create a collapsible text box).
Perform a spell check on entered text.
Insert a table
Insert a table into the knowledge article.
Modify the selected table cell's properties, such as text alignment and table border width.
From BMC Remedy IT Service Management 9.1.03 and later, a new RTF editor is available for formatting the knowledge article text.
The new RTF editor is available with BMC Remedy Mid Tier 9.1.03 and can be used even when you have installed earlier versions of the BMC Remedy AR System, BMC Atrium Core, and BMC Remedy IT Service Management applications. For more information about the new RTF editor, see .
The following table provides the details of the functions that you can perform in the RTF editor:
List of functions available in RTF editor
|Function||Description||Type of editor|
|Sets paragraph formatting style. Such as, headings, address.||Pop-up editor|
|Selects the font type and point size from the list.||Inline editor and Pop-up editor|
|Selects the text color and text background from the list.||Inline editor and Pop-up editor|
|Makes the selected text bold, italicized, underlined, or strikethrough.||Inline editor and Pop-up editor|
|Makes the selected text subscript, superscript, and clears formatting.||Pop-up editor|
|Finds and replaces text.||Pop-up editor|
|Increases or decreases the selected text's distance from the left margin.||Pop-up editor|
|Sets the paragraph so that it aligns evenly on the left, center, right, and justifies the text.||Pop-up editor|
|Creates an ordered or an unordered list.||Pop-up editor|
|Inserts a link to any URL, to a bookmark or to an email. The unlink icon removes the created link. For more information, see Adding and removing a link.||Pop-up editor|
|Creates a bookmark in a document that is referred through a URL. For more information, see Creating a bookmark.||Pop-up editor|
|Inserts an image into the RTF field. For more information, see Adding an image.||Pop-up editor|
|Inserts a table into the RTF field. For more information, see Adding a table.||Inline editor and Pop-up editor|
|Adds an expandable section to provide additional information.||Pop-up editor|
|Adds special formatting features, such as a horizontal rule, smiley, and special characters.||Pop-up editor|
|Removes, copies, and pastes selected text to and from the clipboard.||Pop-up editor|
|Removes the last 30 changes made in the RTF editor or reverses the undo action.||Pop-up editor|
Adding and removing links
You can perform following actions with the Link icon.
|Link to a web page|
|Link to a Bookmark|
|Link to an Email message|
Click the Unlink icon to remove the links.
Creating a bookmark
Click the bookmark icon to create a bookmark.
- Select the text in the pop-up editor for which you want to create a bookmark.
- Click the bookmark icon.
- In the Bookmark Properties dialog provide a name for the bookmark.
- Click OK.
The following screenshot illustrates the bookmarked text displayed in blue color with a blue dashed border.
You can edit the bookmark name and can remove the bookmark by right clicking it. You can also create a link to the bookmark. For more information, see Adding link to a bookmark.
Adding an image
Click the Image icon to add an image to a character field. The image is accessible through a URL.
- Specify the URL to access the image.
You can also define alternative text for the image.
- (Optional) Set the options for height, width, border, Hspace, Vspace, and alignment.
- Click OK.
You can preview the image in the Preview pane before adding it to the field.
Adding a table
You can use the Tableicon to insert a table in an RTF field or to modify the properties of a selected table. The Table Properties dialog box allows you to design a table with advanced options.
In the RTF editor, when you right-click the table, you can perform following operations:
- Paste contents in the table.
- Insert cells, rows, and columns (before or after).
- Merge cells (right or down).
- Split cells (horizontal and vertical).
- Set cells properties.
- Set table properties.
- Delete cells, rows, and columns.
- Edit and remove division.
- Delete the table.