This documentation supports the 9.1 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Quick start process overview

To perform the basic level of application configuration, perform the tasks listed in the following table. To perform the tasks, you should have a basic understanding of performing common configuration tasks using the Application Administration Console (for example, you know how to log into the IT Home Page, define users in the People form, and so on).

Quick Start Actions

Action Where to begin For more information
1. Set up your company or organization

Perform standard configuration of your company or organization (such as People, Company, Location, and Site information).

Note

If you have already have performed this step in BMC Remedy IT Service Management, you can ignore this step, except for creating assignment routing for the application. See Configuring assignments (optional).

From the Application Administration Console, click the Standard Configuration tab.
2. Define users
Define the application administrator. From the Application Administration Console, click the Standard Configuration tab. Then, select the Create link for People. Defining the application administrator
Define the support staff with appropriate privileges. From the Application Administration Console, click the Standard Configuration tab. Then, select the Create link for People.


After the setup is finished, the application administer can perform the following tasks:

After the application administrator defines the configuration administrator, the following configuration tasks can be preformed by the configuration administrator:

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