This documentation supports the 9.1 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.


BMC Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.

Release notes and notices
updated 12 Feb
This section provides information about what is new or changed in BMC Knowledge Management version 9.1.00, including urgent issues, documentation updates, service packs, and patches.

To stay informed of changes to this space, place a watch on this page.

Note

This section only includes information about changes since the most recent release of BMC Knowledge Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, and 9.0, and 9.1. 

Related topics
  Where to find more information

Known and corrected issues

Support information

Installation and upgrade information
(in the BMC Remedy ITSM Deployment 9.1 online documentation space – includes information about how to obtain the installation files)

Related products

BMC Remedy IT Service Management Suite

BMC Asset Management

BMC Change Management

BMC Service Desk

Classic view no longer supported in BMC Remedy ITSM

As announced earlier, Classic Views are no longer supported in versions 9.0 and later of BMC Remedy ITSM and its applications. The Classic Views and its settings were included in version 9.0 to help customers transition to BMC Remedy with Smart IT or the Best Practice views.

Starting with Service Pack 1 for version 9.0, the preferences set at Company, Support Group or Individual level to use the Classic View are no longer applicable. For more information about the end of life of the Classic View forms, see earlier BMC Remedy ITSM product announcements available at Product announcements for BMC Remedy IT Service Management Suite .

Tip

To stay informed of changes to this space, place a watch on this page.

Date Title Summary
February 28, 2018 9.1.04.002: Patch 2 for version 9.1.04 This patch consolidates all the Hot Fixes delivered for BMC Remedy IT Service Management version 9.1.04 and later into a single patch release. The patch contains fixes in Foundation and BMC Remedy Smart Reporting areas.
December 5, 2017 9.1.04 BMC Knowledge Management version 9.1.04.

June 9, 2017

9.1.03: Service Pack 3 This release consolidates all the Hot Fixes delivered for BMC Knowledge Management version 9.1 and later into a service pack. This service pack introduces a new RTF editor. This editor is available with BMC Remedy Mid Tier 9.1.03 and can be used even when you have installed earlier versions of the BMC Remedy AR System, BMC Atrium Core, and BMC Remedy IT Service Management applications. 
May 31, 2017 1.6.00 enhancements

Enhancements available in version 2.0.00 of Remedy with Smart IT (Smart IT) are:

  • Enhanced screen configuration capabilities

  • Capability to update field using expression

  • Provider action for a specific field for change and incident ticket

  • Ticket console enhancement

  • Additional process to add custom fields to the Asset View

  • Global search enhancements

  • Smart Recorder search enhancement

  • Additional configuration parameters

  • Customization information transfer using the BMC Remedy Deployment Application

  • Management of configuration data through Centralized Configuration (CCS) forms

  • Data migration utility for Smart IT 2.0 upgrade
  • Auto-categorization by using BMC Cognitive Service Management
December 5, 2016 9.1.02: Service Pack 2

Service Pack 2 release for BMC Knowledge Management version 9.1.00.

December 5, 2016 1.5.01 enhancements
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June 23, 2016 9.1.01: Service Pack 1

Service Pack 1 release for BMC Knowledge Management version 9.1.00.

Enhancements available in this release:

June 23, 2016 1.5.00 enhancements
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May 17, 2016 Smart IT 1.4 performance Performance information is now available for Smart IT 1.4.
April 07, 2016 Documentation enhancement Videos on user onbording and content import in BMC Remedy Smart Reporting are now available.
February 26, 2016 Documentation enhancements

February 24, 2016


1.4.00 enhancements

Smart IT 1.4 introduces several enhancements:

  • New Asset Management capabilities, including:
    • Asset Console for locating and managing assets
    • Create and update assets
    • Grouped assets and additional asset types
    • Smart receiving from mobile devices
    • Customization of the Asset View
    • Visual CI explorer
    • Create an incident, work order, or change request from an asset
    • Relate an asset to another asset
  • Enable or disable application modules for phased roll out
  • Add new customer from Smart Recorder
  • Add approvers to change requests
  • Apple Watch support
  • Upgrade enhancements
December 22, 2015 Version 9.1.00

Enhancement available in this release:

December 18, 2015

Enhancements available in this release:

  • Functionality to support Knowledge-Centered Support (KCS) framework
  • Support for BMC Remedy ITSM 9.1 enhancements
  • Upgrade directly to Smart IT 1.3.01 from version 1.2.00
  • User experience enhancements
  • Accessibility enhancement
  • Support for Microsoft Edge browser

Note: BMC Remedy ITSM version 9.1.00 is compatible with Service Pack 1 for version 1.3 of BMC Remedy with Smart IT. It does not support earlier versions of Smart IT.


Getting started

 

Quick Start >

Planning

 

Provides information about user permissions and functional role.

Installing

 

Information about installation and configuration of the product, migration of data, and deployment

Upgrading

 

Information about the upgrade process

Troubleshooting

 

Issues resolution and contacting Support

Using

 

Information about accessing, navigating, and, using the product

Administering

 

Information about data management and archiving

Developing

 

Information about development options for BMC Knowledge Management

Integrating

 

Provides information about integrations with other products
PDFs


 

Additional resources

The following hyperlinks provide information outside of the BMC Knowledge Management 9.1.00 documentation that you might find helpful:

The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:

  • The Action Request System discussion list, ARSLIST
 

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