Remedy Knowledge Management 9.1
This section only includes information about changes since the most recent release of BMC Knowledge Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, and 9.0, and 9.1.
Classic view no longer supported in BMC Remedy ITSM
As announced earlier, Classic Views are no longer supported in versions 9.0 and later of BMC Remedy ITSM and its applications. The Classic Views and its settings were included in version 9.0 to help customers transition to BMC Remedy with Smart IT or the Best Practice views.
Starting with Service Pack 1 for version 9.0, the preferences set at Company, Support Group or Individual level to use the Classic View are no longer applicable. For more information about the end of life of the Classic View forms, see earlier BMC Remedy ITSM product announcements available at .
|February 28, 2018||9.1.04.002: Patch 2 for version 9.1.04||This patch consolidates all the Hot Fixes delivered for BMC Remedy IT Service Management version 9.1.04 and later into a single patch release. The patch contains fixes in Foundation and BMC Remedy Smart Reporting areas.|
|December 5, 2017||9.1.04||BMC Knowledge Management version 9.1.04.|
June 9, 2017
|9.1.03: Service Pack 3||This release consolidates all the Hot Fixes delivered for BMC Knowledge Management version 9.1 and later into a service pack. This service pack introduces a new RTF editor. This editor is available with BMC Remedy Mid Tier 9.1.03 and can be used even when you have installed earlier versions of the BMC Remedy AR System, BMC Atrium Core, and BMC Remedy IT Service Management applications.|
|May 31, 2017||1.6.00 enhancements|
Enhancements available in version 2.0.00 of Remedy with Smart IT (Smart IT) are:
|December 5, 2016||9.1.02: Service Pack 2|
Service Pack 2 release for BMC Knowledge Management version 9.1.00.
|December 5, 2016||1.5.01 enhancements|
|June 23, 2016||9.1.01: Service Pack 1|
Service Pack 1 release for BMC Knowledge Management version 9.1.00.
Enhancements available in this release:
|June 23, 2016||1.5.00 enhancements|
|May 17, 2016||Smart IT 1.4 performance||Performance information is now available for Smart IT 1.4.|
|April 07, 2016||Documentation enhancement||Videos on user onbording and content import in BMC Remedy Smart Reporting are now available.|
|February 26, 2016||Documentation enhancements|
February 24, 2016
Smart IT 1.4 introduces several enhancements:
|December 22, 2015||Version 9.1.00|
Enhancement available in this release:
|December 18, 2015|
Enhancements available in this release:
Note: BMC Remedy ITSM version 9.1.00 is compatible with Service Pack 1 for version 1.3 of BMC Remedy with Smart IT. It does not support earlier versions of Smart IT.
As an end user, access and navigate the interface, use the Knowledge Management Console, and create and publish knowledge articles.
As a developer, understand the development options for Remedy Knowledge Management.
As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals.
As an administrator, set up integrations with Remedy Service Desk and Service Request Management.
Resolve common issues or errors, review logs, or contact Support.
Use the Knowledge Management Console and create and publish knowledge articles.
(On-premises only) Install and perform initial system configuration.
(On-premises only) Upgrade based on the latest system requirements and software.
- BMC Communities, BMC Remedy community
- Search the BMC Support Knowledge base
- BMC Educational Services, BMC Remedy ITSM Suite learning path
- BMC Global Services, BMC Remedy ITSM offerings
- www.bmc.com information about BMC Remedy ITSM Suite
- Documentation for related products:
- BMC IT Service Management Suite documentation
- BMC Asset Management documentation
- BMC Change Management documentation
- BMC Service Desk documentation
- BMC Service Level Management documentation
- BMC Service Request Management documentation
- BMC Remedy AR System Server documentation
- BMC Atrium Core documentation