This documentation supports the 9.1 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Event types

BMC Knowledge Management users receive notifications depending on the event type according to the information contained in the following table:

Notification event list:

Notification event

Description

Message tag

Recipients

Knowledge Assignment

Article assignment changes

RKM-KAM-AssigneeAssignment

Article Assignee

Knowledge Ownership Assignment

Article ownership changes

RKM-KAM-OwnerAssignment

Article Owner

Knowledge Cancel Request

Request to cancel an article is sent

RKM-KAM-CancelRequest

Article Assignee, Watch List subscriber

Knowledge Cancel Rejection

Request to cancel an article is rejected

RKM-KAM-CancelRejection

Article Assignee, Watch List subscriber

Knowledge Retire Rejection

Request to retire a published article is rejected

RKM-KAM-RetireRejection

Article Assignee, Watch List subscriber

Knowledge Publish Rejection

Request to publish an article is rejected

RKM-KAM-PublishRejection

Article Assignee, Watch List subscriber

Knowledge New Version

New version of a published article is created

RKM-KAM-NewVersion

Watch List subscriber

Knowledge Update Request

Update request is received

RKM-KAM-UpdateRequest

Article Assignee, Watch List subscriber

Knowledge Feedback

Feedback is received

RKM-KAM-Feedback

Watch List subscriber

Knowledge New Article

Article is created

RKM-KAM-NewArticleCreated

Article Assignee, Watch List subscriber

Knowledge Review Required

Article review is required

RKM-KAM-ReviewRequired

Article Assignee

Knowledge Changed

Article is edited

RKM-KAM-ArticleChanged

Watch List subscriber

Knowledge Status change

Article status is changed

RKM-KAM-StatusChanged

Article Assignee, Watch List subscriber

Note

When you click New Version to create a new version of an existing knowledge article, the Knowledge Changed event is triggered along with Knowledge New Version. As a result, two separate notifications are generated.


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Comments

  1. Melanie Snayer

    There is no table ...

    Nov 28, 2017 09:12
    1. Mokshada Shivarekar

      Hi Melanie,

      Thank you for noticing the issue. I will update the content and write back to you.

      Regards,

      Mokshada



      Nov 29, 2017 07:52
    1. Mokshada Shivarekar

      Hi Melanie,

      I have resolved the issue. The table is now visible in the docs.

      Thanks,

      Mokshada

      Dec 20, 2017 03:27