Event types
BMC Knowledge Management users receive notifications depending on the event type according to the information contained in the following table:
Notification event list:
Notification event | Description | Message tag | Recipients |
---|---|---|---|
Knowledge Assignment | Article assignment changes | RKM-KAM-AssigneeAssignment | Article Assignee |
Knowledge Ownership Assignment | Article ownership changes | RKM-KAM-OwnerAssignment | Article Owner |
Knowledge Cancel Request | Request to cancel an article is sent | RKM-KAM-CancelRequest | Article Assignee, Watch List subscriber |
Knowledge Cancel Rejection | Request to cancel an article is rejected | RKM-KAM-CancelRejection | Article Assignee, Watch List subscriber |
Knowledge Retire Rejection | Request to retire a published article is rejected | RKM-KAM-RetireRejection | Article Assignee, Watch List subscriber |
Knowledge Publish Rejection | Request to publish an article is rejected | RKM-KAM-PublishRejection | Article Assignee, Watch List subscriber |
Knowledge New Version | New version of a published article is created | RKM-KAM-NewVersion | Watch List subscriber |
Knowledge Update Request | Update request is received | RKM-KAM-UpdateRequest | Article Assignee, Watch List subscriber |
Knowledge Feedback | Feedback is received | RKM-KAM-Feedback | Watch List subscriber |
Knowledge New Article | Article is created | RKM-KAM-NewArticleCreated | Article Assignee, Watch List subscriber |
Knowledge Review Required | Article review is required | RKM-KAM-ReviewRequired | Article Assignee |
Knowledge Changed | Article is edited | RKM-KAM-ArticleChanged | Watch List subscriber |
Knowledge Status change | Article status is changed | RKM-KAM-StatusChanged | Article Assignee, Watch List subscriber |
When you click New Version to create a new version of an existing knowledge article, the Knowledge Changed event is triggered along with Knowledge New Version. As a result, two separate notifications are generated.
Comments
There is no table ...
Hi Melanie,
Thank you for noticing the issue. I will update the content and write back to you.
Regards,
Mokshada
Hi Melanie,
I have resolved the issue. The table is now visible in the docs.
Thanks,
Mokshada