Event types

BMC Knowledge Management users receive notifications depending on the event type according to the information contained in the following table:

Notification event list:

Notification event	Description	Message tag	Recipients
Knowledge Assignment	Article assignment changes	RKM-KAM-AssigneeAssignment	Article Assignee
Knowledge Ownership Assignment	Article ownership changes	RKM-KAM-OwnerAssignment	Article Owner
Knowledge Cancel Request	Request to cancel an article is sent	RKM-KAM-CancelRequest	Article Assignee, Watch List subscriber
Knowledge Cancel Rejection	Request to cancel an article is rejected	RKM-KAM-CancelRejection	Article Assignee, Watch List subscriber
Knowledge Retire Rejection	Request to retire a published article is rejected	RKM-KAM-RetireRejection	Article Assignee, Watch List subscriber
Knowledge Publish Rejection	Request to publish an article is rejected	RKM-KAM-PublishRejection	Article Assignee, Watch List subscriber
Knowledge New Version	New version of a published article is created	RKM-KAM-NewVersion	Watch List subscriber
Knowledge Update Request	Update request is received	RKM-KAM-UpdateRequest	Article Assignee, Watch List subscriber
Knowledge Feedback	Feedback is received	RKM-KAM-Feedback	Watch List subscriber
Knowledge New Article	Article is created	RKM-KAM-NewArticleCreated	Article Assignee, Watch List subscriber
Knowledge Review Required	Article review is required	RKM-KAM-ReviewRequired	Article Assignee
Knowledge Changed	Article is edited	RKM-KAM-ArticleChanged	Watch List subscriber
Knowledge Status change	Article status is changed	RKM-KAM-StatusChanged	Article Assignee, Watch List subscriber

Note

When you click New Version to create a new version of an existing knowledge article, the Knowledge Changed event is triggered along with Knowledge New Version. As a result, two separate notifications are generated.

Event types

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