This documentation supports the 9.1 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Empty Knowledge form opens after search

If you open a knowledge article from a search results table and the following events happen, it means that the knowledge article was archived:

  • the Knowledge form is empty
  • you receive a message telling you that the knowledge article is not available,

Note

You cannot view archived knowledge articles. See also  SW00478160.
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