This documentation supports the 9.1 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Creating update requests

Users can add an update request to articles that have Draft, Review, and Published statuses. When a new Draft version of an article is created, all New and In Progress update requests that are related to the Published article automatically move to the new Draft status. Update requests that are created for this Draft version are not displayed for the original Published article.

To create an update request

  1. Click the Create icon in one of the following locations:
    • In the Knowledge Management Console, select the article in the Knowledge table, and then click Create above the Update Requests table.
    • In an open knowledge article, click the Details tab, click the Update Requests tab, and then click Create.
  2. In the New Update Request dialog box, provide the appropriate information.
  3. Click Save.
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