This documentation supports the 9.1 version of Knowledge Management.

To view the latest version, select the version from the Product version menu.

Analyzing organizational requirements

Before you begin administration and configuration, you need to analyze how to build the knowledge management system. Some questions you might consider are:

  • Who fulfills which user role and to what support groups will they belong?
  • How and to whom should articles transition within the article workflow?
  • How will search results be displayed?
  • How long are intervals between indexing knowledge sources?

If you are integrating with other applications, some of the services might already be configured.

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