Analyzing organizational requirements
Before you begin administration and configuration, you need to analyze how to build the knowledge management system. Some questions you might consider are:
- Who fulfills which user role and to what support groups will they belong?
- How and to whom should articles transition within the article workflow?
- How will search results be displayed?
- How long are intervals between indexing knowledge sources?
If you are integrating with other applications, some of the services might already be configured.