9.1.03: Service Pack 3
This table provides information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.
|Enhancements in Service Pack 3|
|Known and corrected issues|
For a list of known issues and issues corrected in this service pack, see:
|Downloading the service pack||For download instructions, see in BMC Remedy IT Service Management Deployment documentation.|
|Installing the service pack|
If you are installing the product for the first time, see in BMC Remedy IT Service Management Deployment documentation.
If you are installing this service pack as an upgrade, see in BMC Remedy IT Service Management Deployment documentation.
Note: To avoid import failures, upgrade BMC Remedy AR System and BMC Atrium Core to 9.1.03 before installing BMC Remedy ITSM Suite 9.1.03.
Service Pack 3 provides the following enhancements:
New RTF editor to format knowledge articles
A new RTF editor is available with BMC Remedy Mid Tier 9.1.03 and can be used even when you have installed earlier versions of the BMC Remedy AR System, BMC Atrium Core, and BMC Remedy IT Service Management applications. For information about the new RTF editor, see .
To use the new RTF editor for formatting the knowledge articles, see The rich text editing toolbar.