Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Knowledge management roles

The Knowledge Management Approver role is the sole functional role that is provided by BMC Helix ITSM: Knowledge Management. The Knowledge Management Approver role enables you to receive approval requests for publishing, canceling, and retiring knowledge articles that you can approve or reject in Approval Central.

This functional role is usually assigned to senior members of a support group, who possess a high level of technical knowledge.

Recommendation

Approvers should have the Knowledge Viewer, Knowledge User, or Knowledge Admin permission to be able to view knowledge articles before approving or rejecting them.

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