BMC Helix ITSM: Knowledge Management 21.02
- BMC Helix ITSM: Knowledge Management 22.1
- BMC Helix ITSM: Knowledge Management 21.3
- BMC Helix ITSM: Knowledge Management 21.05
- BMC Helix ITSM: Knowledge Management 21.02
Learn what’s new or changed forBMC Helix ITSM: Knowledge Managementversion 21.02, including new features, urgent issues, documentation updates, and fixes or patches.
Important
This section only includes information about changes since the most recent release ofBMC Helix ITSM: Knowledge Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1, 18.05, 18.08, 19.02, 19.08, 19.11, 20.02 and 20.08.
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Date | Title | Summary |
---|---|---|
March 17, 2021 | 21.02 enhancements | For the BMC Helix ITSM enhancements, see
BMC Helix ITSM enhancements
|
Creating and publishing knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to create and publish knowledge articles. Improving the findability of knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to improve findability of knowledge articles. |
As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals. | As an administrator, set upBMC Helix ITSM: Knowledge Management for your end users. |
As an administrator, set upBMC Helix ITSM: Knowledge Managementto communicate and share data with other applications. | As a developer, understand the development options forBMC Helix ITSM: Knowledge Management. |
Videos
The following topic contains video that supplement or replace the text-based documentation:
AR System, BMC Helix CMDB, and BMC Helix ITSM documentation
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