Review the BMC Helix ITSM: Knowledge Management 21.02 enhancements for features that will benefit your organization and to understand changes that might impact your users.
For more information, see .
BMC Helix ITSM: Knowledge Management enhancements
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Product name change for Remedy Knowledge Management
Remedy Knowledge Management is renamed to BMC Helix ITSM: Knowledge Management. While the product names have changed in 21.02, some instances in the product documentation still refer to the previous product name.
To learn about other product name changes, see .
We have completely restructured and edited the BMC Helix ITSM documentation spaces to help you find the required content with fewer clicks. Here is what we have done to improve your experience with BMC documentation.
- Merged many smaller topics into parent topics to reduce the total number of topics by 60%. The useful content is no longer too deep in the navigation hierarchy.
- Redesigned the Home pages and landing pages.
- Changed the topic names based on the use case and added better cross-references.
- Added many new and updated graphics and videos.
- Added the processes and best practice recommendations from the Service Management Process Model (SMPM).
For the links to some of the old popular pages, see FAQs.
What else changed in this release
The following table lists the changes in the product behavior:
|Product behavior in versions earlier than 21.02
|Product behavior in version 21.02
|Support for Internet Explorer version 11 is deprecated
BMC Helix ITSM: Knowledge Management supports Internet Explorer 11.
As , the support for Internet Explorer 11 is now deprecated. We encourage you to switch to other fully supported browsers listed for BMC Helix ITSM: Knowledge Management in the .
For a complete list of BMC products that no longer support Internet Explorer 11, see the .
(Google Chrome browser version 80 and later)
No support for active links that run on
When you click the browser close button, the current window or all open browser windows are closed.
With Google Chrome version 80 and later, the active links that run on the
Set the Execute-Window-Close-Undisplay-Activelinks parameter in Centralized Configuration to
For more information about the Execute-Window-Close-Undisplay-Activelinks parameter, see .
(Default) When the Execute-Window-Close-Undisplay-Activelinks parameter in Centralized Configuration is set to
When the Execute-Window-Close-Undisplay-Activelinks parameter in Centralized Configuration is set to
For information about the list of modified active links, see .