This documentation supports the 20.08 version of Remedy Knowledge Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.


Consult the following topics for information about troubleshooting the Remedy Knowledge Management, such as problems you might encounter while using the product, as well as error messages and how to enable logs and collect diagnostic information.

Related topics

Support information

Popular knowledge articles for Remedy IT Service Management Open link
Diagnostics and logs

Working with logs Open link

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