Release notes and notices
Learn what’s new or changed for Remedy Knowledge Management version 20.08, including new features, urgent issues, documentation updates, and fixes or patches.
To stay informed of changes to this space, place a watch on this page.
|June 13, 2022||This patch includes defect fixes for Remedy with Smart IT.||20.08 patches|
|January 7, 20221||20.08 patch 12 includes fixes for defects in Smart IT and BMC Service Request Management.||20.08 patches|
|September 16, 2021||20.08 patch 9 includes fixes for defects in Smart IT.||20.08 patches|
|July 28, 2021||20.08 patch 4 includes fixes for defects in Smart IT.||20.08 patches|
|June 21, 2021||20.08 patch 3 includes fixes for defects in Smart IT.||20.08 patches|
|May 19, 2021||20.08 patch 2 includes fixes for defects in Smart IT.||20.08 patches|
|April 21, 2021||20.08 patch 1 includes fixes for defects in Action Request System.||20.08 patches|
|September 23, 2020|
Enhancements to Remedy Knowledge Management are:
For the Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements .
1 There are no patches with version numbers 20.08.05, 20.08.06, 20.08.07, 20.08.08, 20.08.10, and 20.08.11.
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