Integrating

BMC Remedy AR System integrations allow BMC Knowledge Management to communicate and share data with the following applications:

• BMC Service Desk
• BMC Service Request Management

Both BMC Service Desk and BMC Service Request Management provide the ability to search the knowledge base directly. BMC Service Desk provides the additional ability to create knowledge articles directly from the Incident Management Console and the Problem Management Console.

Integrating with BMC Service Desk

The following topics are relevant to using BMC Knowledge Management with BMC Service Desk:

• Creating knowledge articles through BMC Service Desk
• Using knowledge search to resolve incidents and investigate problems
• Creating a relationship with a BMC Service Desk record
• Categorizing documented resolutions

Integrating with BMC Service Request Management

The following topics are relevant to using BMC Knowledge Management with BMC Service Request Management:

• Using knowledge search to resolve requests
• Tagging a knowledge article as a favorite