This documentation supports the 20.08 version of Remedy Knowledge Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

BMC

Remedy Knowledge Management 20.08

All versions
Remedy Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.

Release notes and notices
updated 13 Jun

Learn what’s new or changed for Remedy Knowledge Management version 20.08, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known and corrected issues

Support Information

Remedy IT Service Management Suite release notes Open link

DateSummaryReference
June 13, 2022This patch includes defect fixes for Remedy with Smart IT.20.08 patches
January 7, 2022120.08 patch 12 includes fixes for defects in Smart IT and BMC Service Request Management.20.08 patches
September 16, 202120.08 patch 9 includes fixes for defects in Smart IT.20.08 patches
July 28, 202120.08 patch 4 includes fixes for defects in Smart IT.20.08 patches
June 21, 202120.08 patch 3 includes fixes for defects in Smart IT.20.08 patches
May 19, 202120.08 patch 2 includes fixes for defects in Smart IT.20.08 patches
April 21, 202120.08 patch 1 includes fixes for defects in Action Request System.20.08 patches
September 23, 2020
20.08 enhancements

1 There are no patches with version numbers 20.08.05, 20.08.06, 20.08.07, 20.08.08, 20.08.10, and 20.08.11.

Using

 

As an end user, access and navigate the interface, use the Knowledge Management Console, and create and publish knowledge articles.

Developing

 

As a developer, understand the development options for Remedy Knowledge Management.

Administering

 

As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals.

Integrating

 

As an administrator, set up integrations with Remedy Service Desk and Service Request Management.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.
PDFs

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Additional resources
The following hyperlinks provide information outside of the BMC Knowledge Management documentation that you might find helpful:
  • BMC Communities, BMC Remedy community
  • BMC Knowledge Management Support page, BMC Knowledge Management Support
  • Search the BMC Support Knowledge base
  • BMC Educational Services, BMC Remedy ITSM Suite learning path
  • BMC Global Services, BMC Remedy ITSM offerings
  • www.bmc.com information about BMC Remedy ITSM Suite
  • Documentation for related products:
    • BMC IT Service Management Suite documentation  BMC Remedy IT Service Management Suite Open link
    • BMC Asset Management documentation  BMC Asset Management Open link
    • BMC Change Management documentation  BMC Change Management Open link
    • BMC Service Desk documentation  BMC Service Desk Open link
    • BMC Service Level Management documentation  BMC Service Level Management Open link
    • BMC Service Request Management documentation  BMC Service Request Management Open link
    • BMC Atrium Core documentation  BMC Atrium Core Open link
 
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