Remedy Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.
Release notes and notices
updated 13 Jun
Learn what’s new or changed for Remedy Knowledge Management version 20.08, including new features, urgent issues, documentation updates, and fixes or patches.
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| Date | Summary | Reference |
|---|---|---|
| June 13, 2022 | This patch includes defect fixes for Remedy with Smart IT. | 20.08 patches |
| January 7, 20221 | 20.08 patch 12 includes fixes for defects in Smart IT and BMC Service Request Management. | 20.08 patches |
| September 16, 2021 | 20.08 patch 9 includes fixes for defects in Smart IT. | 20.08 patches |
| July 28, 2021 | 20.08 patch 4 includes fixes for defects in Smart IT. | 20.08 patches |
| June 21, 2021 | 20.08 patch 3 includes fixes for defects in Smart IT. | 20.08 patches |
| May 19, 2021 | 20.08 patch 2 includes fixes for defects in Smart IT. | 20.08 patches |
| April 21, 2021 | 20.08 patch 1 includes fixes for defects in Action Request System. | 20.08 patches |
| September 23, 2020 | Enhancements to Remedy Knowledge Management are: For the Remedy IT Service Management Suite enhancements, see
Remedy IT Service Management Suite enhancements
| 20.08 enhancements |
1 There are no patches with version numbers 20.08.05, 20.08.06, 20.08.07, 20.08.08, 20.08.10, and 20.08.11.
As an end user, access and navigate the interface, use the Knowledge Management Console, and create and publish knowledge articles. | ||
As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals. | As an administrator, set up integrations with Remedy Service Desk and Service Request Management. | |
Additional resources
The following hyperlinks provide information outside of the BMC Knowledge Management documentation that you might find helpful:
- BMC Communities, BMC Remedy community
- BMC Knowledge Management Support page, BMC Knowledge Management Support
- Search the BMC Support Knowledge base
- BMC Educational Services, BMC Remedy ITSM Suite learning path
- BMC Global Services, BMC Remedy ITSM offerings
- www.bmc.com information about BMC Remedy ITSM Suite
- Documentation for related products:
- BMC IT Service Management Suite documentation
BMC Remedy IT Service Management Suite
- BMC Asset Management documentation
BMC Asset Management
- BMC Change Management documentation
BMC Change Management
- BMC Service Desk documentation
BMC Service Desk
- BMC Service Level Management documentation
BMC Service Level Management
- BMC Service Request Management documentation
BMC Service Request Management
- BMC Atrium Core documentation
BMC Atrium Core
- BMC IT Service Management Suite documentation
BMC Remedy IT Service Management Suite
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