Space banner

   

This documentation supports the 19.11 version of BMC Knowledge Management, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Tagging a knowledge article as a favorite

Users with Knowledge Admin permissions can use the Favorite option to tag a knowledge article as a favorite. Favorite articles are added to the Popular Articles list that is displayed on the Request Entry Console in BMC Service Request Management.

Related topics

To tag a knowledge article as a favorite

  1. While viewing a knowledge article, click the Details tab and then the Feedback tab.
  2. From the Favorite list, select Yes.
  3. Save the knowledge article.
Was this page helpful? Yes No Submitting... Thank you

Comments