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This documentation supports the 19.11 version of BMC Knowledge Management, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Formatting knowledge article text

The rich text editing feature in BMC Knowledge Management provides an editing toolbar that enables you to format text. When you click in a rich text field, such as Answer, an editing toolbar is displayed. The Title field is the only text field that does not support rich text formatting and does not display the editing toolbar. You can also click the icon at the top left of the rich text field to open the rich text editor dialog that displays more formatting options in the editing toolbar.

A new RTF editor is available with BMC Remedy Mid Tier 9.1.03 and can be used even when you have installed earlier versions of the BMC Remedy AR System, BMC Atrium Core, and BMC Remedy IT Service Management applications. 

This section provides the following topics:

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