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This documentation supports the 19.11 version of BMC Knowledge Management, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Configuring approvals

This section is intended for the application administrator who configures approvals to work with BMC Knowledge Management. Configuration tasks are performed from the Application Administration Console.


You must log on to the application with BMC Remedy Action Request System Admin permissions or General Access permissions in addition to Knowledge Config permission.

The following topics are provided:

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