Space banner


This documentation supports the 19.11 version of BMC Knowledge Management, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Assigning a knowledge article

Articles in the workflow contain assignee information that is relevant for all stages in the article's life cycle.

The assignee is the person who is responsible for the article at the current stage. The exact meaning of assignee changes as the article progresses through the life cycle.

  • Initial creation — When an article is created, it is automatically assigned to the article's creator.
  • Draft and Published — The assignee for articles in Draft or Published status is the person who receives the update requests for an article. The article appears in the assignee's inbox if there is an open update request for the article.
  • Review Statuses — The assignee for articles in the various Review statuses is the person who should review the article.

Knowledge articles can be in a status that requires a review process to promote the article to the next status. For example, when an article is in the SME Review status, it requires a subject matter expert to review it to move to the next status. The next status might be another review (for example, an editorial review) or Publish Approval status. In certain circumstances, changing the status of an article automatically changes the assignee.

For more information about review statuses, see Status groups and types.

This section provides the following topics:

Was this page helpful? Yes No Submitting... Thank you