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This documentation supports the 19.08 version of BMC Knowledge Management.

To view an earlier version, select the version from the Product version menu.

Types of knowledge search

BMC Knowledge Management enables you to search for knowledge contained in your knowledge database by using the following search types:

  • Simple search — Perform a search for knowledge that contains any of the search words.
  • Advanced search — Provide additional search criteria to narrow your search results.

After you perform a search, the search result that match your most recent search criteria are displayed on the Simple Search page. Depending on your user permissions, you can open a search result for viewing, editing, using, printing, and modifying. Searches are deleted when you close the Search page.

In addition to procedural instructions, this section contains common use cases that you might typically encounter when performing simple or advanced searches. Although Calbro Services user personas illustrate the use cases, no references are intended toward specific Calbro Services sample data or real-life users.

Note

Search results contain only those articles that you are permitted to view, and which fulfill all of the search criteria. Procedures and references to page elements provided in this section use default settings and values, and do not reflect customized settings.

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