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This documentation supports the 19.08 version of BMC Knowledge Management.

To view an earlier version, select the version from the Product version menu.

Status transition workflows

The following table presents the pre-configured default status transition workflows that are available in accordance with user roles and permissions. Status transitions are configurable parameters and you can customize them, as required.

For more information about configuring status transitions, see Adding status transitions.

Status transition workflows

Status From/To

In
Progress

Draft

SME
Review

Optional
Review 1

Optional
Review 2

Publish
Approval

Published

Retire
Approval

Retired

Canceled

Closed
Version

In Progress

x

Draft

x

x

x

x

x

SME Review

x

x

x

x

Optional Review 1

x

x

x

x

Optional Review 2

x

x

x

x

Publish Approval

By approval

Published

x

Retire Approval

By approval

Retired

Cancelled

Closed Version

Notes

  • When an article is in the Publish Approval or Retire Approval status, you can request a cancellation of the Publish Approval or Retire Approval process. This reverts the article status back to the Draft or Published status. If a draft has a previously published version, only the draft version is retired. If the published version is requested for retired-approval, a message is displayed that states that the draft must be deleted first.
  • When you change the status of an article from In Progress to Cancelled, the article is deleted. You can use this option to delete an article that is created mistakenly and not needed anymore.

Related topic

Submitting a cancellation request

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