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This documentation supports the 19.08 version of BMC Knowledge Management.

To view an earlier version, select the version from the Product version menu.

Performing simple searches

The Simple Search page enables you to perform simple searches. When you enter multiple query terms as search criteria, BMC Knowledge Management uses the Boolean OR operation to query the knowledge base. For example, if you enter hardware software failure, BMC Knowledge Management returns results that contain any of these terms.

Note

In Simple Search, you must enter search criteria in the Search field. Searching with a blank Search field returns no search results.

Scenario

The following example depicts how Joe Unser might perform a simple search to search for knowledge.

Joe Unser wants to search the knowledge database for information about a task he is performing--ordering a new laptop. Joe can perform a simple search for this information by entering a phrase or word in natural query language. He enters the following search criteria: How do I order a new laptop?

This information could be contained in the database in various ways.

To perform a simple search

  1. Access the Simple Search page.
  2. In the Search field, type your search terms.

    If you define search criteria on the Advanced Search page and then click the Simple Search link, the Use Advanced Search Criteria check box is displayed next to the Advanced Search link on the Simple Search page. Selecting this check box applies all of the search criteria you defined on the Advanced Search page.

    Note

    You can define and saved preferred sources on the Advanced Search page. Then, the Use preferences check box is displayed next to the Search field on the Simple Search page. By default, the check box is selected and is locked, and search results are limited based on the saved criteria.

    For more information, see Using predefined search criteria.

  3. Click Search.
  4. (optional) Change the search criteria and perform a new search, as required.
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