This documentation supports the 19.02 version of BMC Knowledge Management.

To view the latest version, select the version from the Product version menu.

Viewing conversion details

  1. Select Functions > Article Conversion Tool to open the Article Conversion window.
    Each row in the Article Conversions table is a previous conversion. To refresh the table, click the This icon represents the Refresh buttonicon. The following information is available for each conversion:
    • Start — Displays the conversion start time.
    • End — Displays the conversion end time.
    • Status — Displays the conversion status:
    • In Progress — the conversion is still running.
    • Ended — the conversion has completed. Events or errors may have occurred. Double-click the row to view more details.
    • Failed — the conversion did not complete. For more information, see, Troubleshooting failed conversions
    • Summary — Displays summary details of the conversion.
  2. Click the View icon or double-click a row to view detailed events information for a conversion.
    The Article Conversion Details dialog box displays the conversion details and a list of events that occurred during this conversion.
  3. Double-click an event to view a complete description of the event. You can click Delete All to delete all the events for this conversion.
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